Cancellation and Refund Policy

KidsTrove Rentals LLC Version 1.0 – Last Updated: January 02, 2025

Overview

At KidsTrove Rentals LLC, we understand that plans can change. This policy outlines our guidelines for order cancellations and refunds to ensure clarity and transparency for all our customers.

Cancellation Policy

Our cancellation policy is designed to be straightforward while maintaining fair business practices:

Standard Cancellation Terms

  • A full refund will be issued if the cancellation is made more than 24 hours before 8:00 AM on the day before the rental start date.
  • No refund will be issued for cancellations made within 24 hours of 8:00 AM on the day before the rental start date.
  • The timestamp of your cancellation request will be used to determine eligibility for a refund.

Early Returns

If you choose to return your rented items before the scheduled rental end date:

  • No refund or credit will be issued for the unused portion of the rental period.
  • This policy exists because the rental fee reserves the items exclusively for your use during the entire rental period.
  • We encourage customers to carefully consider their rental duration needs when placing orders.

Refund Processing

  • Eligible refunds will be processed using the original. payment method
  • Please allow 5-7 business days for the refund to appear in your account.
  • You will receive an email confirmation once your refund has been processed.

Contact Information

For any questions about our cancellation and refund policy, please contact us:

Policy Updates

KidsTrove Rentals LLC reserves the right to modify this policy at any time. Any changes will be posted on our website, and the “Last Updated” date will be revised accordingly.