Data Retention and Deletion Policy

KidsTrove Rentals LLC Version 1.0 – Effective Date: January 02, 2025

Purpose

This Data Retention and Deletion Policy establishes guidelines and procedures for managing data collected by KidsTrove Rentals LLC through our website kidstroverentals.com. Our policy ensures proper handling and protection of user data while maintaining compliance with applicable data protection regulations.

Scope

This policy applies to all personal data collected, processed, and stored by KidsTrove Rentals LLC, including customer information, rental history, and usage analytics gathered through our website and business operations.

Data Collection and Purpose

KidsTrove Rentals LLC collects and processes personal data to provide rental services, facilitate customer communication, and enhance user experience. This includes:

  • Customer identification and contact information.
  • Rental history and preferences.
  • Payment information.
  • Customer service interactions.
  • Website usage analytics.

Data Retention Periods

Customer Account Data

We retain customer account information, including personal details and rental history, for as long as the account remains active. This enables us to provide continuous service and maintain accurate rental records.

Transaction Records

Rental transaction records are maintained for a period of seven years to comply with tax and accounting requirements. This includes order details, payment records, and related documentation.

Payment Information

Payment processing is handled through secure third-party payment processors. We do not store complete credit card information on our servers. For recurring billing arrangements, we retain only the information necessary to process future transactions.

Customer Support Records

Communication records and support tickets are retained for three years from the date of last interaction to ensure continuity of service and resolve any potential disputes.

Marketing Communications

Marketing-related data is retained as long as the user remains subscribed to our communications. Users may opt out at any time through their account settings or by contacting us directly.

Data Deletion Procedures

Customer Requests

Customers have the right to request deletion of their personal data that is not required for legal or business purposes. To submit a deletion request:

  • Email contact@kidstroverentals.com with the subject line “DATA DELETION REQUEST”.
  • Include your full name and account email address.
  • Specify the type of data you want deleted.

Automated Deletion

Our systems automatically flag and remove expired data according to our retention schedule. This process ensures that data is not kept longer than necessary.

Backup Data

Data in our backup systems is maintained for 30 days for disaster recovery purposes. When data is deleted from active systems, it will be removed from backups after this retention period expires.

Data Security

KidsTrove Rentals LLC implements comprehensive security measures to protect all stored data, including:

  • Industry-standard encryption for data transmission and storage.
  • Regular security audits and updates.
  • Restricted access controls and authentication procedures.
  • Employee training on data protection practices.

Policy Updates

KidsTrove Rentals LLC reserves the right to modify this policy as needed. Changes will be communicated through our website and direct notification to affected users when required by law.

Contact Information

For questions or concerns regarding this policy or your personal data:

By using KidsTrove Rentals LLC services, customers acknowledge and accept the terms of this Data Retention and Deletion Policy.